LowSLA Breachedresolved
Rack slot 8 sensor error
Battery rack slot 8 at Ntinda Hub showing incorrect readings. Displays battery present when slot is empty.
Ntinda Hub4/13/2026 02:00 PMSLA: 02:00 PMDavid Okello
Timeline
Issue Created
Apr 13, 02:00 PMBattery rack slot 8 at Ntinda Hub showing incorrect readings. Displays battery present when slot is empty.
Engineer Acknowledged
Apr 13, 02:15 PMDavid Okello accepted the assignment. Response time: 15min
Arrived On Site
Apr 13, 03:00 PMDavid Okello checked in at Ntinda Hub. Travel time: 45min
Issue Resolved
Apr 13, 03:45 PMTotal resolution time: 1h 45min
Fix Log
Replaced faulty proximity sensor on slot 8. Tested with battery insertion/removal - readings now accurate. Calibrated all remaining slot sensors as preventive measure.
Assignee
DO
David Okello
Field Engineer
SLA Details
Deadline02:00 PM
Response Time15min
Resolution Time1h 45min
SLA Breached