CriticalSLA Breachedin progress
Battery BT-0345 overheating
Battery BT-0345 at Kampala Central recorded 42C temperature. Flagged as faulty. Needs physical inspection and possible retirement.
Kampala Central4/14/2026 07:15 AMSLA: 09:15 AMDavid Okello
Timeline
Issue Created
Apr 14, 07:15 AMBattery BT-0345 at Kampala Central recorded 42C temperature. Flagged as faulty. Needs physical inspection and possible retirement.
Engineer Acknowledged
Apr 14, 07:20 AMDavid Okello accepted the assignment. Response time: 5min
Arrived On Site
Apr 14, 07:45 AMDavid Okello checked in at Kampala Central. Travel time: 25min
Fixing in Progress
Engineer is working on the fix
Actions
Assignee
DO
David Okello
Field Engineer
SLA Details
Deadline09:15 AM
Response Time5min
SLA Breached